Customer Assistance

Your complete and permanent satisfaction is our business. We are here to serve you. All Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition.

If you have any questions or recommendations for improvement regarding the service of your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take the following steps:

If for any reason you feel the need for further assistance after contacting your dealership management or it becomes necessary to have the components or wiring system for the supplementary restraint system modified to accommodate a person with certain medical conditions in accordance with a certified physician, you can reach Mazda North American Operations by one of the following ways.

 

Log on: at www.MazdaUSA.com

 

Answers to many questions, including how to locate or contact a local Mazda dealership in the U.S., can be found here.

 

E-mail: click on “Contact Us” located on the bottom of the page at www.mazdausa.com under “Help”

 

By phone at: 1 (800) 222-5500

 

By letter at:

ATTN: Customer Experience Center

Mazda North American Operations

200 Spectrum Center Drive Suite 100

Irvine, California 92618

P.O. Box 19734

Irvine, CA 92623-9734

 

In order to serve you efficiently and effectively, please help us by providing the following information:

1. Your name, address, and telephone number

2. Year and model of vehicle

3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver's side corner of the dash)

4. Purchase date and current mileage

5. Your dealer's name and location

6. Your question(s)

 

If you live outside the U.S.A., please contact your nearest Mazda Distributor.

Mazda North American Operations realizes that mutual agreement on some issues may not be possible. As a final step to ensure that your concerns are being fairly considered, Mazda North American Operations has agreed to participate in a dispute settlement program administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

 

BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a mutually acceptable resolution of any warranty related concerns. If the BBB is not able to facilitate a settlement they will provide an informal hearing before an arbitrator.

 

You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent permitted by the applicable state “Lemon Law”, you are also required to resort to BBB AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or the applicable state “Lemon Law”, you are not required to first use BBB AUTO LINE.

 

The whole process normally takes 40 days or less. The arbitration decision is not binding on you or Mazda unless you accept the decision. For more information about BBB AUTO LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB website at www.bbb.org/autoline.

 

Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope to satisfy every customer directly, but if there is ever a question about our decision, Mazda believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure Mazda delivers on our commitment to do the right thing for our customers!

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of the dealership or the OWNER.