SiriusXM^® loads slowly.

Since SiriusXM Travel Link^® receives data from geo-synchronous satellites and the data is transmitted at preset intervals. When the system is loading the SiriusXM^® data in the background, There may be occasions when the SiriusXM^® function is waiting on data before it can be accessed.

Allow time for SiriusXM Travel Link^® to complete the loading of the SiriusXM^® data.

Apple CarPlay™ cannot launch even though an Apple^®-genuine connector cord is inserted into the USB port and it is connected to my iPhone^®.

You used the wrong USB port.

Use the USB port displaying the mark to start Apple CarPlay™.

The error message, “Mobile device error” is displayed after connecting my iPhone^® to the USB port.

There is mis-communication between the vehicle's audio system and your iPhone^®.

Disconnect the connector cord from the USB port once and then reconnect it.

The icon of the application I want to use is not displayed on the home screen of Apple CarPlay™.

Only applications compatible with Apple CarPlay™ are displayed on the screen.

Contact the application's supplier.

Voice recognition using Siri^® is poor or incorrect for commands or contact names.

There are many possible reasons for this such as:

1. Poor network connectivity

2. Road noise/sound of air blowing from air conditioner

3. Incorrect iPhone^® language setting

1. Use the commander switch to complete the task or wait until there is sufficient network connectivity before using Siri^® again.

2. For better voice recognition, speak loud and clear.

3. Make sure that the iPhone^® language is set correctly (Example: US English vs UK English).

If you are still having difficulty using Siri^®, visit the Apple^® support site or contact Apple^®.

There is a difference in the audio volume between Bluetooth^® audio and Apple CarPlay™.

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Check the volume of the audio on the device connected via Bluetooth^®. The volume on some devices connected via Bluetooth^® can be adjusted.

Apple CarPlay™ cannot be accessed using the wireless connection.

There are many possible reasons for this such as:

• The iPhone^® setting has been canceled.

• The iPhone^® is connected to the USB port and playing music.

Set up the wireless connection using the following procedure.

1. Check the iPhone^® settings (Wi-Fi™/Apple CarPlay™/Bluetooth^® settings).

2. Select the iPhone^® and connect it manually. If it cannot be connected, register the device again. Refer to Switching to Apple CarPlay™ (Search).

Only the Bluetooth^® device registration has been done, and the Apple CarPlay™ wireless connection registration has not been completed.

Delete the device from the audio unit and the iPhone^®, and register the device again. Refer to Switching to Apple CarPlay™ (Search).

The entertainment source has been switched to Apple CarPlay™.

If you operate the iPhone^® connected to Apple CarPlay™, the audio may switch to Apple CarPlay™.

If you want to use an entertainment source other than Apple CarPlay™ when operating your iPhone^®, disconnect Apple CarPlay™. Refer to Switching to Apple CarPlay™ (Search).

The iPhone^®Wi-Fi™ function cannot be used.

The iPhone^® is using the wireless connection to Apple CarPlay™.

Cancel the Apple CarPlay™ wireless connection using the audio unit setting or iPhone^® setting. Refer to Switching to Apple CarPlay™ (Search).

Apple CarPlay™ is not disconnected even if the USB cable is disconnected.

Depending on the iPhone^® connection status, the wireless connection may be made even if the USB cable is connected.

Cancel the Apple CarPlay™ wireless connection using the audio unit setting or iPhone^® setting. Refer to Switching to Apple CarPlay™ (Search).

There is no sound.

If the connection is disconnected during music playback using Apple CarPlay™, the audio source selection will be unselected and the vehicle's audio device will be muted.

Select the audio source from the entertainment menu.

When an iPhone^® is not used for Apple CarPlay™ and is used as a Bluetooth^® audio device, playback cannot be performed smoothly.

The iPhone^® is trying to connect to Apple CarPlay™.

If Apple CarPlay™ is not used, cancel the Apple CarPlay™ wireless connection using the audio unit setting or iPhone^® setting. Refer to Switching to Apple CarPlay™ (Search).

When using an iPhone^® as a Bluetooth^® audio device, the iPhone^® connection unexpectedly switches to the Apple CarPlay™ connection.

The iPhone^® is connected to Apple CarPlay™.

If Apple CarPlay™ is not used, cancel the Apple CarPlay™ wireless connection using the audio unit setting or iPhone^® setting. Refer to Switching to Apple CarPlay™ (Search).

The Android Auto™ mode does not launch even though the Android™-genuine connector cord is inserted into the USB port and it is connected to my Android™ Smartphone.

The Android Auto™ application has not been downloaded to your Android™ Smartphone.

To use Android Auto™ with your vehicle, the Android Auto™ application is required on your Android™ Smartphone. Download the Android Auto™ application from the Google Play™.

You used the wrong USB port.

Use the USB port displaying the mark to start the Android Auto™ mode.

The error message, “Mobile device error” is displayed after connecting my Android™ Smartphone to the USB port.

There is mis-communication between the vehicle's audio system and your Android™ Smartphone.

Disconnect the connector cord from the USB port once and then reconnect it.

Your Android™ Smartphone cannot be paired because another device is connected via Bluetooth^®.

Disconnect the other device's Bluetooth^® connection, disconnect the connector cord of the Android™ Smartphone from the USB port once, and then reconnect it.

The icon of the application I want to use is not displayed on the home screen while in Android Auto™ mode.

Only applications compatible with Android Auto™ are displayed on the screen.

Contact the application's supplier.

• Voice recognition is poor or incorrect.

• Voice recognition responds slowly or it does not work.

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If you are having difficulty using the voice recognition, visit the Android Auto™ support site or contact Google™.

There is a difference in the audio volume between Bluetooth^® audio and Android Auto™.

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Check the volume of the audio on the device connected via Bluetooth^®. The volume on some devices connected via Bluetooth^® can be adjusted.

The Apple CarPlay™ wireless connection being used cannot be switched to the Android Auto™ connection.

There are many possible reasons for this such as:

• The Android™ Smartphone is connected in charging mode.

• The Android Auto™ connection is conflicting with the Apple CarPlay™ wireless connection.

Set up the connection to Android Auto™ according to the procedure [If Android Auto™ cannot be connected]. Refer to How to use the Android Auto™ mode (Search).

Unable to perform pairing.

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Make sure that the Bluetooth^® device is compatible with the Bluetooth^® unit, and that Bluetooth^® and Find Mode^*1 are on and the airplane mode is off in the Bluetooth^® device setting. Turn off the power of the Bluetooth^® device once, then turn it back on. Try connecting from the Bluetooth^® device. If pairing is still not possible after this, contact an Authorized Mazda Dealer or Mazda Bluetooth^® Hands-Free Customer Service (Some Models).

Pairing cannot be performed again.

The pairing information paired to the Bluetooth^® unit or device is not recognized correctly.

Perform pairing using the following procedure:

1. Delete the applicable Bluetooth^® device on the Mazda Connect.

2. Delete “Mazda” from the Bluetooth^® search screen of the Bluetooth^® device.

3. Perform pairing again.

If pairing is not possible after trying the procedure, turn off the power of the Bluetooth^® device once, then turn it back on. If pairing is still not possible after this, contact an Authorized Mazda Dealer or Mazda Bluetooth^® Hands-Free Customer Service (Some Models).

It takes time for automatic connection.

There are a lot of paired Bluetooth^® devices.

Delete the pairing information for unused Bluetooth^® devices.

If it takes time for an automatic connection even though the above operation has been done, do a manual connection.

Unable to perform pairing.

The Bluetooth^® function and the Find Mode/Visible setting^*1 on the device may turn off automatically after a period of time has elapsed depending on the device.

Check whether the Bluetooth^® function and the Find Mode/Visible setting^*1 on the device are turned on and pairing or reconnect.

Does not connect automatically when starting the engine.

Automatically connects, but then disconnects suddenly.

Disconnects intermittently.

The device is in a location in which radio wave interference can occur easily, such as inside a bag in a rear seat, in a rear pocket of a pair of pants.

Move the device to a location in which radio wave interference is less likely to occur.

Does not connect automatically when starting the engine.

The pairing information is updated when the device OS is updated.

Perform pairing using the following procedure:

1. Delete the applicable Bluetooth^® device on the Mazda Connect.

2. Delete “Mazda” from the Bluetooth^® search screen of the Bluetooth^® device.

3. Perform pairing again.

If pairing is not possible after trying the procedure, turn off the power of the Bluetooth^® device once, then turn it back on. If pairing is still not possible after this, contact an Authorized Mazda Dealer or Mazda Bluetooth^® Hands-Free Customer Service (Some Models).

Poor voice recognition.

• Excessive, slow speech.

• Excessive, forceful speech (shouting).

• Speaking before the beep sound has ended.

• Loud noise (speaking or noise from outside/inside vehicle).

• Airflow from A/C is blowing against the microphone.

• Speaking in off-standard expressions (dialect).

Regarding the causes indicated on the left, be careful with how you speak. In addition, when numbers are spoken in a sequence, recognition ability will improve if no stop is placed between the numbers.

False recognition of numbers.

Poor voice recognition.

There is a malfunction in the microphone.

A poor connection or malfunction with the microphone may have occurred. Consult an Authorized Mazda Dealer.

Phone-related voice recognition is disabled.

There is a problem with the connection between the Bluetooth^® unit and the device.

If there is any malfunction after checking the pairing situation, check for device pairing or connection problems.

Names in the phonebook are not easily recognized.

The Bluetooth^® system is under a condition in which recognition is difficult.

By carrying out the following measures, the rate of recognition will improve.

• Clear memory from the phonebook which is not used very often.

• Avoid shortened names, use full names. (Recognition improves the longer the name is. By not using names such as “Mom”, “Dad”, recognition will improve.)

When operating the audio, a song name is not recognized.

Song names cannot be recognized by voice.

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You want to skip guidance.

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Guidance can be skipped by quickly pressing and releasing the talk button.

When starting a call, vehicle noise from the other party can be heard.

For about 3 seconds after starting a call, the Bluetooth^® unit's Noise Suppression function requires time to adapt to the call environment.

This does not indicate a problem with the device.

The other party cannot be heard or the speaker's voice is quiet.

The volume is set at zero or low.

Increase the volume.

The phone does not receive calls.

The “Incoming Call Notifications” setting in the Communication Settings is off.

Turn the “Incoming Call Notifications” setting on.

The indication for the remaining battery is different between the vehicle and the device.

The indication method is different between the vehicle and the device.

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When a call is made from the vehicle, the telephone number is updated in the incoming/outgoing call record but the name does not appear.

The number has not been registered into the phonebook.

If the number has been registered into the phonebook, the incoming/outgoing call record is updated by the name in the phonebook when the engine is restarted.

The cell phone does not synchronize with the vehicle regarding the incoming/outgoing call record.

Some types of cell phones do not synchronize automatically.

Operate the cell phone for synchronization.

It takes a long time to complete the function for changing the language.

A maximum of 60 seconds is required.

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