Connected Service Manual

Introduction

System Limitations

The location of the vehicle, particularly in remote locations, such as near mountain ranges, hills, or buildings, or enclosed areas, such as tunnels or underground parking garages, may affect the services provided.
It also may not be possible to use certain functions during a Mazda Connect online update.
For details on the system's refer to the Terms and Conditions at;
(U.S.A.)
https://www.mazdausa.com/site/terms-of-use-connectedservices
(Canada)
EN: https://www.mazda.ca/en/cv-terms/
FR: https://www.mazda.ca/fr/conditions-cv/

Connected Service is a service achieved through a communication network, therefore the vehicle is equipped with a dedicated communication unit.

  • The communication unit conforms to radio wave laws and telecommunications business law standards, and transmits with the Connected Service system using the mobile phone network. Disassembly or modification of the communication unit may be punishable by law.
  • If the communication unit in the vehicle has difficulty receiving mobile phone network radio waves, Connected Service may not function normally or instructed commands may not be executed.
  • The communication unit equipped on your vehicle uses free software/open source software.
    Both or either one of the used free/open source software licensing information and source code is available at the following URL: https://www.denso-ten.com/support/source/oem/mg2/
  • TypeA
    The communication unit for Connected Service equipped on the vehicle may perform a NAD (Network Accessible Device) online update via the communication carrier.
    This update rarely happens, but takes approximately 3 minutes after the vehicle's engine has been turned off for 30 minutes and occurs between 3 o’clock and 5 o’clock in the morning.
    During this update, a part of the functions such as Remote Control are unusable.
  • Use the radio wave reception level indications of the communication unit as follows:
Level Indication Explanation
Out of service area Radio waves are not being received.
Move to a location with good radio wave reception.
Weak The radio wave reception level is weak
Strong Good reception.

The following indication conditions indicate that communication is not operating normally:

Level Indication Explanation
Other Currently conducting an operation check of the communication unit.
If this condition continues, consult an Authorized Mazda Dealer.
Currently conducting an operation check of the onboard communication unit.
Communication is not possible during this display.
The communication function is temporarily disabled due to the system setting.
Refer to the following to enable the system:
Using Temporary Deactivation / Disable Connected Services TypeB TypeC

The following indication conditions are displayed if you have not subscribed to Connected Service: (Display differs depending on the vehicle model)

TypeA

Please comply with the legal regulations concerning the use of communication equipment in vehicles in your country: Use of any electrical devices such as cell phones, computers, portable radios, vehicle navigation or other devices by the driver while the vehicle is moving is dangerous. Use of these devices will cause the driver to be distracted and could lead to a serious accident. If a passenger is unable to use the device, pull off the right-of-way to a safe area before use. Never use a cell phone or other electrical devices while the vehicle is moving and, instead, concentrate on the full-time job of driving.

Connected Services target vehicle model (U.S.A):

2019 Mazda3, 2020 Mazda3, 2021 Mazda3 *1
2020 Mazda CX-30, 2021 Mazda CX-30 *1 		TypeA
2021 Mazda CX-5, 2022 Mazda CX-5, 2023 Mazda CX-5
2021 Mazda CX-9, 2022 Mazda CX-9 		TypeB
2022 Mazda MX-30(EV)
2021 Mazda3 *2, 2022 Mazda3, 2023 Mazda3
2021 Mazda CX-30 *2, 2022 Mazda CX-30, 2023 Mazda CX-30
2023 Mazda CX-50 		TypeC

*1 Applicable vehicle except *2
*2 Applicable VIN as follows;
2021 Mazda3 : JM1BP******400001- / 3MZBP******250001-
2021 Mazda CX-30 : 3MVDM******300001-

Connected Services target vehicle model(Canada) :

2021 Mazda CX-5 *3, 2022 Mazda CX-5, 2023 Mazda CX-5
2021 Mazda CX-9 *3, 2022 Mazda CX-9 		TypeB
2022 Mazda MX-30(EV)
2022 Mazda3, 2023 Mazda3
2022 Mazda CX-30, 2023 Mazda CX-30
2023 Mazda CX-50 		TypeC

*3 Applicable VIN as follows;
2021 Mazda CX-5 : JM3KF******401276-
2021 Mazda CX-9 : JM3TC******525358-


Gasoline vehicle (GE), diesel vehicle (DE)
 GE/DE
Electric vehicle EV

The above types are indicated in this Connected Service Owner's Manual.
If there is no indication, the specifications are the same for all models.