Other Information

Ending Use of Connected Service

There are the following 3 methods to end use of Connected Service.
When cancelling Connected Service, always carry out one of the ending use operations.

  • By ending use of Connected Service, it will no longer be possible to use any of the services except Automatic 911 dialing. Functions that were previously available with Connected Service such as INBOX will no longer be available even at the MyMazda APP, and it will no longer be possible to view even past history.

(1) Ending Use of Connected Service, But Continuing Use of Your Vehicle

You will be unable to use functions of Connected Service, such as Remote Control, but you will be able to use the vehicle as is. Perform the following operation on the MyMazda APP:

  • If you cancel your Connected Service contract, you will not be able to use Connected Service functions (such as Remote Control, Vehicle Status, or the ability to use the APP). If you want to use Connected Service again, you will need to re-apply to Connected Service.

    Registering Connected Service
  • If you replace a vehicle, you cannot take over the Connected Service contract. Even if you are replacing a Connected Service-eligible vehicle with another Connected Service-eligible vehicle, you have to cancel the vehicle you are letting go of and apply for the vehicle you purchased.

Touch MY VEHICLES on MYMAZDA from the MENU.

Touch Unsubscribe Connected Service from the Action Tab.

Read the WARNING carefully, and touch [CONFIRM] if you are sure you wish to unsubscribe.

(2) Parting With a Vehicle That Used Connected Service, But Planning to Use Another Mazda Vehicle

Withdraw from Connected Service and delete your vehicle information from the MyMazda APP.
If you have registered multiple vehicles or you are considering replacing your vehicle with another Mazda vehicle, you can continue to use the MyMazda APP.

Touch MY VEHICLES on MYMAZDA from the MENU.

Touch Edit Vehicle from the Action Tab.

Touch [DELETE VEHICLE].

Read the WARNING carefully, and touch [CONFIRM] if you are sure you wish to delete the vehicle.

By deleting the vehicle, you are withdrawn from Connected Service automatically.

Initialize your personal information from the center display.
When Parting With Your Vehicle/Initializing Personal Initialization

(3) Parting With a Vehicle That Used Connected Service and Information From Mazda is Unnecessary

Delete your user account that used the MyMazda APP.
You will no longer be able to use the MyMazda APP.

Touch PROFILE from the MENU.

Touch Edit Profile from the Action Tab.

Touch [DELETE ACCOUNT].

Read the WARNING carefully, and touch [CONFIRM] if you are sure you wish to delete your account.
By deleting your account, you are withdrawn from Connected Service automatically, and the vehicle registration information connected to your account is deleted.

If you want to use Connected Service and the MyMazda APP again, you need to create a new user account.

Initialize your personal information from the center display.
When Parting With Your Vehicle/Initializing Personal Initialization

Deleting your account will cancel your Connected Service contract and you will not be able to use the Connected Service functions.