Alexa Does Not Operate

Streaming music cannot be played using Alexa.

Cannot communicate using the Wi-Fi client function.

Check the communication with the Wi-Fi client function using the following procedure.

1. Select “Settings” from the Mazda Connect home screen.

2. Select “Connectivity Settings”.

3. Select “Wi-Fi Client Settings”.

4. Make sure that “Wi-Fi Client Mode” is enabled.

5. A Wi-Fi connection can be made with the device to be used from “Search for Available Wi-Fi Networks” or “Wi-Fi Protected Setup ⁠(WPS)”.

Alexa does not respond when the talk/pick-up button is pressed.

You are not signed in to your Amazon account or “Push-To-Talk” is disabled.

Check whether you are signed in to your Amazon account using the following procedure.

1. Select “Settings” from the Mazda Connect home screen.

2. Select “Alexa Settings”.

If “Sign In” does not display on the screen, you are signed in. If “Sign In” is displayed on the screen, select “Sign In” and follow the instructions on the screen to sign in.

Make sure that “Push-To-Talk” is enabled using the following procedure.

1. Select “Settings” from the Mazda Connect home screen.

2. Select “Alexa Settings”.

3. Select “Settings”.

4. Make sure that “Push-To-Talk” is enabled.

Alexa does not respond when you say “Alexa”.

You are not signed in to your Amazon account or “Alexa Hands-Free” is disabled.

Check whether you are signed in to your Amazon account using the following procedure.

1. Select “Settings” from the Mazda Connect home screen.

2. Select “Alexa Settings”.

If “Sign In” does not display on the screen, you are signed in. If “Sign In” is displayed on the screen, select “Sign In” and follow the instructions on the screen to sign in.

Make sure that “Alexa Hands-Free” is enabled using the following procedure.

1. Select “Settings” from the Mazda Connect home screen.

2. Select “Alexa Settings”.

3. Select “Settings”.

4. Make sure that “Alexa Hands-Free” is enabled.