STEP 3: Contact the Mazda Customer Relations Department
If still not substantially satisfied, contact the Customer Relations Department, Mazda Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-4680.
Provide the Department with the following information:
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Your name, address and telephone number
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Year and model of vehicle
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Vehicle Identification Number (VIN). Refer to the Vehicle Identification Number (Search) for the location of the VIN.
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Purchase date
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Present odometer reading
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Your dealer's name and location
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The nature of your problem and/or cause of dissatisfaction
The Department, in cooperation with the local Mazda Service Representative, will review the case to determine if everything possible has been done to ensure your satisfaction.
Please recognize that the resolution of service problems in most cases requires the use of your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the above three steps in sequence for most effective results.
