Customer Assistance

Customer Assistance (U.S.A.)

STEP 1: Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to address the issue.

  • If your concern has not been resolved by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of the dealership or the OWNER.

  • If it becomes necessary to have the components or wiring system for the supplementary restraint system modified to accommodate a person with certain medical conditions in accordance with a certified physician, go to STEP 2.

STEP 2: Contact Mazda North American Operations

If for any reason you feel the need for further assistance after contacting your dealership management or it becomes necessary to have the components or wiring system for the supplementary restraint system modified to accommodate a person with certain medical conditions in accordance with a certified physician, you can reach Mazda North American Operations by one of the following ways.

 

Log on: at www.MazdaUSA.com

 

Answers to many questions, including how to locate or contact a local Mazda dealership in the U.S., can be found here.

 

E-mail: click on “Contact Us” located on the bottom of the page at www.mazdausa.com under “Help”

 

By phone at: 1 (800) 222-5500

 

By letter at:

ATTN: Customer Experience Center

Mazda North American Operations

200 Spectrum Center Drive Suite 100

Irvine, California 92618

P.O. Box 19734

Irvine, CA 92623-9734

 

In order to serve you efficiently and effectively, please help us by providing the following information:

  1. Your name, address, and telephone number

  2. Year and model of vehicle

  3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver's side corner of the dash)

  4. Purchase date and current mileage

  5. Your dealer's name and location

  6. Your question(s)

 

If you live outside the U.S.A., please contact your nearest Mazda Distributor.

Customer Assistance (Canada)

STEP 1: Contact the Mazda Dealer

Discuss the matter with a member of dealership management. If the Service Manager has already reviewed your concerns, contact the owner of the dealership or its General Manager.

STEP 2: Contact the Mazda Regional Office

If you feel that you still require assistance, ask the dealer Service Manager to arrange for you to meet the local Mazda Service Representative. If more expedient, contact Mazda Canada Inc. Regional Office nearest you for such arrangements. Regional Office address and phone numbers are shown (Search).

Regional Offices

REGIONAL OFFICES

COVERING AREAS

MAZDA CANADA INC.

WESTERN REGION

5011 275 STREET

LANGLEY, BRITISH COLUMBIA

V4W 0A8

(778) 369-2100

1 (800) 663-0908

ALBERTA,

BRITISH COLUMBIA,

MANITOBA,

SASKATCHEWAN,

YUKON

MAZDA CANADA INC.

CENTRAL REGION

55 VOGELL ROAD,

RICHMOND HILL,

ONTARIO, L4B 3K5

1 (800) 263-4680

ONTARIO,

NEW BRUNSWICK,

NOVA SCOTIA,

PRINCE EDWARD ISLAND,

NEWFOUNDLAND

MAZDA CANADA INC.

QUEBEC REGION

6111 ROUTE TRANSCANADIENNE

POINTE CLAIRE, QUEBEC

H9R 5A5

(514) 694-6390

QUEBEC
Customer Assistance (Puerto Rico)

STEP 1

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to address the issue. If your concern has not been resolved by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of the dealership or the OWNER.

STEP 2

If, after following STEP 1, you feel the need for further assistance, please contact your area's Mazda representative.

Refer to Importer/Distributor (Search).

 

Please help us by providing the following information:

 

  1. Your name, address, and telephone number

  2. Year and model of vehicle

  3. Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver's side corner of the dash)

  4. Purchase date and current mileage

  5. Your dealer's name and location

  6. Your question(s)

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