Customer Assistance

STEP 3: Contact Better Business Bureau (BBB)

Mazda North American Operations realizes that mutual agreement on some issues may not be possible. As a final step to ensure that your concerns are being fairly considered, Mazda North American Operations has agreed to participate in a dispute settlement program administered by the Better Business Bureau (BBB) system, at no cost to you the consumer.

BBB AUTO LINE works with consumers and the manufacturer in an attempt to reach a mutually acceptable resolution of any warranty related concerns. If the BBB is not able to facilitate a settlement they will provide an informal hearing before an arbitrator.

You are required to resort to BBB AUTO LINE before exercising rights or seeking remedies under the Federal Magnuson-Moss Warranty Act, 15 U.S.C. § 2301 et seq. To the extent permitted by the applicable state “Lemon Law”, you are also required to resort to BBB AUTO LINE before exercising any rights or seeking remedies under the “Lemon Law”. If you choose to seek remedies that are not created by the Magnuson-Moss Warranty Act or the applicable state “Lemon Law”, you are not required to first use BBB AUTO LINE.

The whole process normally takes 40 days or less. The arbitration decision is not binding on you or Mazda unless you accept the decision. For more information about BBB AUTO LINE, including current eligibility standards, please call 1-800-955-5100 or visit the BBB website at www.bbb.org/autoline.

Being truly committed to customer satisfaction is more than a phrase with Mazda. We hope to satisfy every customer directly, but if there is ever a question about our decision, Mazda believes in providing a fast, fair and free method such as the BBB AUTO LINE to ensure Mazda delivers on our commitment to do the right thing for our customers!

Customer Assistance (Canada)

STEP 2: Contact the Mazda Regional Office

If you feel that you still require assistance, ask the dealer Service Manager to arrange for you to meet the local Mazda Service Representative. If more expedient, contact Mazda Canada Inc. Regional Office nearest you for such arrangements. Regional Office address and phone numbers are shown (Search).

Customer Assistance (Puerto Rico)

Customer Assistance (Mexico)

Contact Your Mazda Dealer

Discuss the matter with an Authorized Mazda Dealer. This is the quickest and best way to address the issue.

If your concern has not been resolved by the CUSTOMER RELATIONS, SALES, SERVICE, or PARTS MANAGER, then please contact the GENERAL MANAGER of the dealership or the OWNER.
If it becomes necessary to have the components or wiring system for the supplementary restraint system modified to accommodate a person with certain medical condition in accordance with a certified physician you must contact your dealership in order to avoid the potential loss of the warranty of your vehicle which may occur if some third party is hired by the customer to make any modifications to this system.

Log on: at www.mazdamexico.com.mx

Answers to many questions, including how to locate or contact a local Mazda dealership in Mexico, can be found here.

E-mail: click on “Contactanos” at the top of the page at www.mazdamexico.com.mx

By phone at: 01 800 01 MAZDA (62932)

By letter at:

Attn: Customer Assistance

Mazda Motor de Mexico

Mario Pani 400 PB, Col. Santa Fe Cuajimalpa, Delegación Cuajimalpa de Morelos, Ciudad de México, CP 05348

Tel: Customer Assistance

01 800 01 MAZDA(62932).

In order to serve you efficiently and effectively, please help us by providing the following information:

Your name, address, and telephone number
Year and model of vehicle
Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver's side corner of the dash)
Purchase date and current mileage
Your dealer's name and location
Your question(s)