Emergency Towing

Towing Description

Towing Description

Towing Description

If your vehicle stops operating and needs to be towed, we recommend that towing be done only by an Authorized Mazda Dealer or a commercial tow-truck service.

 

Proper lifting and towing are necessary to prevent damage to the vehicle. Government and local laws must be followed.

 

A towed vehicle usually should have its drive wheels (front wheels) off the ground. If excessive damage or other conditions prevent this, use wheel dollies.

  1. Wheel dollies

 

When towing with the rear wheels on the ground, release the parking brake.

Refer to Electric Parking Brake (EPB) (Search).

 

  • Do not tow the vehicle pointed backward with driving wheels on the ground. This may cause internal damage to the vehicle.

  • Do not tow with sling-type equipment. This could damage your vehicle. Use wheel-lift or flatbed equipment.

  • If the parking brake cannot be released when towing the vehicle, transport the vehicle with all front and rear wheels raised off the ground as shown in the figure. If the vehicle is towed without raising the wheels off the ground, the brake system could be damaged.

    1. Wheel dollies

  • When towing a vehicle, transport it with both front wheels raised off the ground or with all front and rear wheels raised off the ground.

    If the vehicle is towed with the front wheels grounded, the EV system may be damaged.

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This vehicle cannot be used to tow other vehicles.

If towing service is not available in an emergency, the vehicle may be towed with all four wheels on the ground using the tiedown hook at the front of the vehicle.

If the vehicle has to be towed by rope to move it such as in an emergency, tow the vehicle in as short a distance as possible such as to the transport vehicle or to get unstuck. Otherwise, the EV transaxle or EV system could be damaged.

 

Follow these instructions when towing the vehicle with all wheels on the ground.

  • Shift to the N position.

  • Start the EV system.

  • Release the parking brake.

    Refer to Electric Parking Brake (EPB) (Search).

In the following cases, do not tow the vehicle with rope. Otherwise, the EV transaxle or EV system could be damaged.

  • The EV system does not start.

  • The shift control system warning indication/warning light displays/turns on.

Do not stop the EV system while the vehicle is being towed. Otherwise, the parking lock may engage which could lead to an accident.

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Tiedown Hooks (Some Models)

Tiedown Hooks (Some Models)

Tiedown Hooks

 

Do not use the front and rear tiedown eyelets for towing the vehicle.

They have been designed only for securing the vehicle to a transport vessel during shipping.

Using the eyelets for any other purpose could result in the vehicle being damaged.

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  1. Remove the tiedown eyelet and the lug wrench from the luggage compartment (Search).

  2. Wrap a flathead screwdriver or similar tool with a soft cloth to prevent damage to a painted bumper, and open the cap located on the front or rear bumper.

    Front

    Rear

     

    Do not use excessive force as it may damage the cap or scratch the painted bumper surface.

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    Remove the cap completely and store it so as not to lose it.

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  3. Securely install the tiedown eyelet using the lug wrench.

    Front

    1. Lug wrench

    2. Tiedown eyelet

     

    Rear

    1. Lug wrench

    2. Tiedown eyelet

  4. Hook the tying rope to the tiedown eyelet.

     

    If the tiedown eyelet is not securely tightened, it may loosen or disengage from the bumper when tying the vehicle. Make sure that the tiedown eyelet is securely tightened to the bumper.

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