Customer Assistance

Your complete and permanent satisfaction is our business. We are here to serve you. All Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition.

If you have any questions or recommendations for improvement regarding the service of your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take the following steps:

If it becomes necessary to have the components or wiring system for the supplementary restraint system modified to accommodate a person with certain medical conditions in accordance with a certified physician, contact an Authorized Mazda Dealer. For more information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags > Air Bag FAQs > Air Bag Deactivation).

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STEP 2: Contact Mazda North American Operations

If for any reason you feel the need for further assistance after contacting your dealership management or it becomes necessary to have the components or wiring system for the supplementary restraint system modified to accommodate a person with certain medical conditions in accordance with a certified physician, you can reach Mazda North American Operations by one of the following ways.

Log on: at www.MazdaUSA.com

Answers to many questions, including how to locate or contact a local Mazda dealership in the U.S., can be found here.

E-mail: click on “Contact Us” located on the bottom of the page at www.mazdausa.com under “Help”

By phone at: 1 (800) 222-5500

By letter at:

ATTN: Customer Experience Center

Mazda North American Operations

200 Spectrum Center Drive Suite 100

Irvine, California 92618

P.O. Box 19734

Irvine, CA 92623-9734

In order to serve you efficiently and effectively, please help us by providing the following information:

Your name, address, and telephone number
Year and model of vehicle
Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver's side corner of the dash)
Purchase date and current mileage
Your dealer's name and location
Your question(s)

If you live outside the U.S.A., please contact your nearest Mazda Distributor.

Customer Assistance (Canada)

STEP 1: Contact the Mazda Dealer

Discuss the matter with a member of dealership management. If the Service Manager has already reviewed your concerns, contact the owner of the dealership or its General Manager.

STEP 2: Contact the Mazda Regional Office

If you feel that you still require assistance, ask the dealer Service Manager to arrange for you to meet the local Mazda Service Representative. If more expedient, contact Mazda Canada Inc. Regional Office nearest you for such arrangements. Regional Office address and phone numbers are shown (Search).

Canadian Motor Vehicle Arbitration Plan (CAMVAP)

If a specific item of concern arises, where a solution cannot be reached between an owner, Mazda, and/or one of its dealers (that all parties cannot agree upon), the owner may wish to use the services offered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP).

CAMVAP uses the services of Provincial Administrators to assist consumers in scheduling and preparing for their arbitration hearings. However, before you can proceed with CAMVAP you must follow your Mazda dispute resolution process as outlined previously.

CAMVAP is fully implemented in all provinces and territories.

Consumers wishing to obtain further information about the Program should contact the Provincial Administrator at 1 (800) 207-0685, or by contacting the Canadian Motor Vehicle Arbitration Plan Office at:

Canadian Motor Vehicle Arbitration Plan

235 Yorkland Boulevard, suite 300

North York, Ontario

M2J 4Y8

http://camvap.ca

Provincial Administrators may be reached locally:

Province/Territory	CAMVAP Number
British Columbia & Yukon Territories	1 (800) 207-0685
Alberta & Northwest Territories	1 (800) 207-0685
Saskatchewan	1 (800) 207-0685
Manitoba	1 (800) 207-0685
Ontario	1 (800) 207-0685
Atlantic Canada	1 (800) 207-0685
Quebec	1 (800) 207-0685

Customer Assistance (Puerto Rico)

STEP 2

If, after following STEP 1, you feel the need for further assistance, please contact your area's Mazda representative.

Refer to PUERTO RICO/U.S. Virgin Island (Search).

Please help us by providing the following information:

Your name, address, and telephone number
Year and model of vehicle
Vehicle Identification Number (17 digits, noted on your registration or title or located on the upper driver's side corner of the dash)
Purchase date and current mileage
Your dealer's name and location
Your question(s)