Troubleshooting for Charging
What to do when charging is not possible
What to do when charging is not possible
If trouble arises while charging such as not being able to charge the high voltage battery, refer to the following table. If the problem cannot be solved even after checking the following table, there may be a problem with the vehicle or charger. Contact an Authorized Mazda Dealer.
Charging is not possible.
|
Cause |
Action |
|---|---|
|
The selector lever is in a position other than P. |
Shift the selector lever to the P position. |
|
The high voltage battery is already fully charged. |
Charging is not performed when the high voltage battery is already fully charged. |
|
The high voltage battery temperature is extremely high or low. |
Check the high voltage battery temperature gauge in the instrument cluster. If the high voltage battery temperature gauge is in the red or blue range, charging may not be possible. |
|
The Lead-acid battery is depleted. |
If the instrument cluster does not turn on even if the power switch is switched ON, the Lead-acid battery may be depleted. Charge or replace the Lead-acid battery. |
Normal charging is not possible.
|
Cause |
Action |
|---|---|
|
The outlet has no power. |
Check if a ground-fault circuit interrupter has operated or if a power outage occurred. If the power source has a timer function, electrical power may not be supplied to the outlet until the time set to supply power. |
|
The charge plug is not properly plugged into the outlet. |
Check if the charge plug is properly plugged into the outlet. |
|
The charge connector is not properly connected. |
Check if the charge connector is properly connected. |
|
Charging timer is set. |
Cancel the charging timer using EV Settings in Mazda Connect, or the charging timer cancellation function. |
Troubleshooting for functions using a Smartphone or computer
If you are having trouble with the remote function service, such as when the remote function does not work, refer to the Connected Service owner’s manual.
