Customer Assistance

Your complete and permanent satisfaction is our business. We are here to serve you. All Authorized Mazda Dealers have the knowledge and the tools to keep your Mazda vehicle in top condition.

If you have any questions or recommendations for improvement regarding the service of your Mazda vehicle or servicing by Mazda Dealer personnel, we recommend that you take the following steps:

If it becomes necessary to have the components or wiring system for the supplementary restraint system modified to accommodate a person with certain medical conditions in accordance with a certified physician, contact an Authorized Mazda Dealer. For more information, go to NHTSA website www.safercar.gov (VEHICLE SHOPPERS > Air Bags > Air Bag FAQs > Air Bag Deactivation).

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Customer Assistance (Canada)

Satisfaction Review Process

Your complete and permanent satisfaction is of primary concern to Mazda. All Authorized Mazda Dealers have both the knowledge and tools to keep your Mazda in top condition. In our experience, any questions, problems, or complaints regarding the operation of your Mazda or any other general service transactions are most effectively resolved by your dealer. If the cause of your dissatisfaction cannot adequately be addressed by normal dealership procedures, we recommend that you take the following steps:

STEP 1: Contact the Mazda Dealer

Discuss the matter with a member of dealership management. If the Service Manager has already reviewed your concerns, contact the owner of the dealership or its General Manager.

STEP 3: Contact the Mazda Customer Relations Department

If still not substantially satisfied, contact the Customer Relations Department, Mazda Canada Inc., 55 Vogell Road, Richmond Hill, Ontario, L4B 3K5 Canada TEL: 1 (800) 263-4680.

Provide the Department with the following information:

Your name, address and telephone number
Year and model of vehicle
Vehicle Identification Number (VIN). Refer to the Vehicle Identification Number (Search) for the location of the VIN.
Purchase date
Present odometer reading
Your dealer's name and location
The nature of your problem and/or cause of dissatisfaction

The Department, in cooperation with the local Mazda Service Representative, will review the case to determine if everything possible has been done to ensure your satisfaction.

Please recognize that the resolution of service problems in most cases requires the use of your Mazda dealer's service facilities, personnel and equipment. We urge you to follow the above three steps in sequence for most effective results.

Mediation/Arbitration Program

Occasionally a customer concern cannot be resolved through Mazda's Customer Satisfaction Program. If after exhausting the procedures in this manual your concern is still not resolved, you have another option.

Mazda Canada Inc. participates in an arbitration program administered by the Canadian Motor Vehicle Arbitration Plan (CAMVAP). CAMVAP will advise you about how your concern may be reviewed and resolved by an independent third party through binding arbitration.

Your complete satisfaction is the goal of Mazda Canada Inc. and our dealers.

Mazda's participation in CAMVAP makes a valuable contribution to our achieving that goal. There is no charge for using CAMVAP. CAMVAP results are fast, fair and final as the award is binding on both you and Mazda Canada Inc.

Regional Offices

REGIONAL OFFICES	COVERING AREAS
MAZDA CANADA INC. WESTERN REGION 5011 275 STREET LANGLEY, BRITISH COLUMBIA V4W 0A8 (778) 369-2100 1 (800) 663-0908	ALBERTA, BRITISH COLUMBIA, MANITOBA, SASKATCHEWAN, YUKON
MAZDA CANADA INC. CENTRAL REGION 55 VOGELL ROAD, RICHMOND HILL, ONTARIO, L4B 3K5 1 (800) 263-4680	ONTARIO, NEW BRUNSWICK, NOVA SCOTIA, PRINCE EDWARD ISLAND, NEWFOUNDLAND
MAZDA CANADA INC. QUEBEC REGION 6111 ROUTE TRANSCANADIENNE POINTE CLAIRE, QUEBEC H9R 5A5 (514) 694-6390	QUEBEC

Customer Assistance (Puerto Rico)